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SHIPPING & DELIVERY POLICY
Shipping Destinations
All products depicted on this website are available for delivery almost everywhere in mainland Australia and mainland Tasmania.
Placing the order
When you order, shipping prices are clearly indicated on the website shopping cart. Shipping prices are based on the package dimensions and destination suburb/postcode.
Due to the bulkiness of the goods and as we deliver via courier, we cannot deliver to a PO Box. A street address must be provided at the time of placing your order.
Funphix Australia is entitled to refuse any order placed at our discretion. If your order is accepted, we will confirm acceptance to you by online electronic means to the email address you have given us during the order process. If you do not receive a confirmation email, please contact us to ensure your order has been accepted.
You undertake that all details you provide to us for the purpose of purchasing and receiving products or services which may be offered by us on our website will be correct.
Shipping Times
Shipping times will vary with the product, location, delivery method and the season. Allow 4-14 business days from the date of the order and/or payment approval, unless the item has been placed on back-order or pre-order.
Incorrect personal details may lead to problems or delays in delivery, so before placing your order, please ensure that you have included the full address details, including postcode of the delivery address and your daytime contact telephone numbers and e-mail address so we can notify you in the event of a delivery problem.
Arranging Delivery
To ensure delivery is successful in the first instance we strongly advise to either:
- Arrange a delivery address where the order can be definitely be received and signed for;
- Anyone over 18yrs can sign for the delivery e.g. yourself, neighbour, work colleague etc
- Shipping Address does not have to be your residential address e.g. workplace, friend, neighbour etc
A street address must be provided, PO Boxes can not be used
- Request ‘Authority to Leave’ when placing the order;
- The consignment will be left at the designated Shipping Address without requiring a signature
- There must be a safe place to leave the consignment. Please note packages large – refer to specific product packaging dimensions
We will also contact you once you have placed your order to confirm the shipping details. You will also be provided with a consignment number and the ability to track and trace your delivery.