RETURNS & REFUNDS POLICY (AUSTRALIA)

When a customer purchases through Funphix Australia they acknowledge that they have read and understood the applicable Returns & Refunds policy

  1. Customers must notify us of their wish to cancel an order within 7 days of receiving the goods, and the item(s) must be returned within 14 days of receiving the goods
  2. Before returning any products, you must contact Funphix Australia and request a RA (Return Authorisation) number. You will be asked several questions. Based on your comments, the RA will be issued with instructions and a return shipping address to Funphix Australia. Please note that you must send the product back to the exact address stipulated in the RA
  3. All returns will only be processed if the customer has requested and received a Return Authorisation (RA) number from Funphix Australia. If you return the product without an RA approval, it will not be accepted
  4. If the packaging was damaged on initial arrival at the delivery address, it is your responsibility to obtain suitable shipping materials to send kit back to Funphix Australia
  5. Please note it is your responsibility to return the goods to us at your cost. If you wish, we can arrange for our third party courier to collect the goods from you, but it will be your responsibility to cover these costs. We strongly recommend returned items are sent insured and with a signed for (proof of delivery) service because we cannot accept liability for items damaged or “lost in the post”. Any items returned that have missing parts, or damaged caused through lack of care or attempted build and disassemble will be subject to charges for repairs/replacements
  6. After the product has arrived back to Funphix Australia we will inspect the product to ensure all components are re-saleable. A 15% re-stocking fee of the value of the goods will be charged to the customer to cover the cost of inspecting and repacking the product in a new box(es)
  7. If the goods are damaged whilst in your care (including damage caused in assembling or disassembling the goods) and/or if you fail to return all part or all of the goods, you agree the cost to replace the missing or damaged components will be deducted from any refund received
  8. Once the product has been received in unused condition, fit for resale as new, we will refund only the purchase price of the product. No credit or refund will be issued for any shipping costs to or from your location.
  9. If the item is determined to be defective or shipped as a result of an error by Funphix Australia or the manufacturer, the purchaser will be refunded all product costs, and shipping and handling fees
  10. Your refund will be processed within 10 business days from the time Funphix Australia receive the goods.
  11. Refunds will normally be processed back onto the card originally used to purchase the product(s). We reserve the right to refund by an alternative method if more appropriate at the time of cancellation/refund.
  12. Where exchange rates of currency are involved, the refund will be made in $AUD at the current exchange rate. We do not accept responsibility for any loss or gain caused by changes in the exchange rate between the time of ordering and the time of issuing the refund. These terms do not affect your statutory rights

OVERSEAS RETURNS & REFUNDS POLICY (NEW ZEALAND)

We value your business and want to ensure you are satisfied with your purchase. Please note the following return policy for orders shipped to New Zealand:

  1. Change of Mind Returns:
    We do not accept returns or exchanges for change of mind. Please make sure to carefully review your order before making a purchase.
  2. Damaged or Defective Items:
    If your item arrives damaged or defective, please contact us within 7 days of receiving your order. We will provide instructions for returning the product, and we will either offer a replacement or refund, depending on the situation. We may request photographic evidence of the damage or defect.
  3. Wrong Item Delivered:
    In the rare event that we send you the wrong item, please contact us within 7 days of receiving your order. We will arrange for the correct item to be sent to you at no additional cost.
  4. Return Shipping:
    If your return is approved for reasons such as a defect or wrong item delivered, we will cover the cost of return shipping. For any other approved returns, you may be responsible for the return shipping fees.
  5. Refund Process:
    Refunds will be processed to the original payment method once the return is received and inspected. Please allow up to 14 business days for processing.
  6. Non-Returnable Items:
    Some items are not eligible for return, including but not limited to items that have been used or opened.

By placing an order with us, you agree to these terms. If you have any further questions or need assistance, please feel free to reach out to our customer service team.